Политика да поверителност

GDPR (Общ регламент относно защитата на личните данни)

AxFlow’s privacy policy for website visitors

When you visit this website you may be asked to provide certain personal data. This website policy describes how we process your personal data and how we use cookies on our website.

If you have any questions regarding our processing of your personal data or our use of cookies, you are welcome to contact us at service.bulgaria@axflow.hu

If you wish to receive information in your local language, please contact us at the same email address.

Ако желаете да получите информацията на български език, моля да се свържете с нас на същия имей адрес (посочен по-горе).

What personal data will be processed and what is the purpose of the processing?

If you make a request through our website, AxFlow will collect and process your name, address, e-mail address, telephone number, fax, any message and other data you may send us through our website. The personal data is collected from you directly. Providing your contact details is mandatory in order for us to handle your request. We may also process your personal data to contact you in your capacity as a company representative with newsletters or other communication or marketing which you may be interested in. We will also collect information regarding receipt of newsletters and marketing material we may send you and track which links etc. you have clicked on.

If you are corresponding with us through email, we will process your email address, the
information included in your signature (such as name, address, phone number, etc.) and your email message in order to communicate with you and handle any requests or other matters included in such email correspondence.

AxFlow may from time to time request information for market research purposes. Such information is always optional and as with any other personal information will not be shared with any other party without your permission.

Your personal data will also be collected and processed through cookies, as further set out in our cookie policy. Click here to read our Cookie Policy.

What are the legal basis for processing your personal data?

The processing of your personal data (i) communication by email, (ii) the administration of your request and (iii) for marketing purposes are based on our legitimate interest. Our interest is considered legitimate based on (i) administration of requests and marketing being crucial for the business of AxFlow, (ii) that you are acting in your professional capacity and (ii) that personal data is kept to a minimum. The processing of your personal data in order to deliver newsletter etc. in accordance with your subscription is based on fulfilment of our agreement regarding such subscription.

Who has access to the personal data and how long is it stored?

The personal data you provide to us may be transferred to AxFlow’s external suppliers (such as IT-suppliers) to the extent necessary to administer and perform mailings in accordance with your wishes. AxFlow will however not sell, rent or give away your personal information to any unrelated company, organisation or individual without your permission. It is possible that where appropriate, your data will be transferred within the AxFlow Group for processing and use within the AxFlow Group in other countries. Only persons at AxFlow who need to use your personal data for the purposes described above will have access to the personal data. AxFlow has also taken appropriate technical and organizational measures to protect your personal data against e.g. loss and unauthorised access.

Your personal data that is processed for the administration of your request will be deleted once we have completed administration of such request, unless you or the company you represent become a customer to AxFlow. In such case you will receive further information regarding the processing of your personal data.

Your personal data that is processed for the administration of your subscription will be stored until you unsubscribe from such subscription.

Please note that your personal data will be stored for a longer period than mentioned above if it is required by applicable laws.

Your rights

AxFlow EOOD, reg. no. BG204352887, with address 61A, Georgi Izmirliev Str., Plovdiv 4002, Bulgaria, and AxFlow Holding Aktiebolag, reg. nr. 556356-6529, with address Sveavägen 151, 113 46 Stockholm, Sweden, are joint controllers of the processing of your personal data. This means that we are responsible for ensuring that your personal data is processed correctly and in accordance with applicable laws.

You are entitled to know what personal data we are processing regarding you, and you can request a copy of such data. You are entitled to have incorrect personal data regarding you corrected, and in some cases you may request that we delete your personal data (if, for example, the personal data is no longer necessary for the purpose for which it was collected). You also have the right to object to certain processing of your personal data (such as direct marketing), and request that the processing of your personal data be limited. Please note that limitation or deletion of your personal data may result in us not being able to fulfil our commitments. You are also entitled to extract your personal data in a machine-readable format and to transfer the personal data to another controller.

If you have questions regarding how we process personal data concerning you, you are welcome to contact us at service.bulgaria@axflow.hu

If you have any objections or complaints with the way we process your personal data, you have the right to lodge a complaint with the local data protection supervisory authority.

AxFlow’s cookie policy

 This cookie policy applies to AxFlow’s use of cookies on our website. This cookie policy describes what kind of cookies we use on the website, the purpose of each cookie, how long we store them and how you can block or delete cookies.

If you wish to receive this information in your local language, please contact us at service.bulgaria@axflow.hu

Ако желаете да получите информация на български език, моля да се свържете с нас на имейл service.bulgaria@axflow.hu

What is a cookie?
A cookie is a small text file that may be placed on your device (e.g. computer, smartphone or tablet) when you visit a website. Cookies are used to allow websites to function more efficiently and to collect information to the owner of a website. 

Read more about cookies at the Swedish Post and Telecom Authority’s website: https://pts.se/en/english-b/regulations2/legislation/electronic-communications-act/q/qa-about-cookies-for-users/

What do we use cookies for?
Some of the cookies AxFlow is using are strictly necessary and essential to make the website work correctly and to enable you to move around the website and use its features. You are not required to approve our use of strictly necessary cookies since they are required in order for us to provide the website. 

The website also uses cookies which allow us to optimise the performance of the website’s features, to improve your experience of the website, to make the website easier to use and to better tailor the website to your interests and needs. Further, we use cookies to compile anonymous and aggregated statistics that allow us to understand how our users use the website and to help us improve.

What types of cookies do we use?
There are three types of cookies on the website: 

  • Session cookies, i.e. cookies which are temporarily saved only during your visit to our website. Such cookies are for example used to identify which language that you have chosen. Session cookies are deleted when you close your web browser.
  • Persistent cookies, i.e. cookies which save a file for an extended period on your device. Such cookies are for example used with functions which describe what information is new since you last visited the website. How long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie, as well as on your browser settings.
  • Third party cookies, i.e. cookies that belong to domains different from the one shown in the address bar. Third party cookies open up for potential tracking of the user’s browsing history.

The table below sets out the specific cookies that are used on our website, the purpose of each cookie, which information the cookie stores, whether it is a session cookie, persistent cookie or third party cookie, how long the cookie will be stored and whether any information from the cookie will be transferred to another company or organisation.



Stored Data




General purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymized user session by the server.

This cookie does not store any user information.

Expire when user leaves site

No third party


   This cookie is   associated with sites using Google Tag Manager to load other scripts and code into a page.


This cookie does not store any user information.


Google Tag Manager

_ga and _gid

These cookies are used to distinguish unique users by assigning a randomly generated number as a client identifier. 

Client Identifier (Anonymously identifies a browser instance.)

2 years

Google Analytics - used to improve your experience of the website 


Cookie that is used to throttle the request rate - limiting the collection of data on high traffic sites.

This cookie does not store any user information.


Google Analytics - used to improve your experience of the website 


Used by Piwik Analytics Platform to track page requests from the visior during the session

This cookie does not store any user information.




Collects anonymous statistics on the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

Anonymous user statistics (average time spent, visits, what pages)




Used by Google AdWords to re-engage visitors that are likely to convert to customer based on the visitor’s online behavior across websites.

This cookie does not store any user information.


Google Tag Manager


Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels

Anonymous user information


Google Tag Manager


Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

unique ID




Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites

unique ID

8 months



Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

unique ID




Google Analytics

AxFlow uses the tool Google Analytics, including Google Tag Manager, to collect information about the use of the website. The purpose is to better understand our users' needs and to create better content for our website visitors. By saving Google Analytics cookies in your browser, we can see, for example, what kind of information you request or what features are important to you.

Google Analytics collects the IP address assigned to you on the date you visit the website. To protect your privacy further, we use so-called IP anonymization for data collection with Google Analytics. This means that the last digits of your IP number are masked, for example 193.188.156.xxx.

AxFlow does not combine the information collected through the use of Google Analytics with other PII (personally identifiable information).

Google’s possibility to use and share information collected by Google Analytics about your visits to our website is restricted by the Google Analytics Terms of Service, available at: http://www.google.com/analytics/terms/us.html, and the Google Privacy Policy, available at: http://www.google.com/intl/en/policies/privacy

You can prevent Google Analytics from recognizing you on return visits to the website by disabling cookies on your browser.

No Cookies?

If you don't want cookies to be stored on your computer, you can make settings in your browser to prevent this. You can also make settings so you get a warning every time a website wants to store a cookie on your computer.

If you don't want your visits on the AxFlow website to appear in Google Analytics statistics, you can use a so-called opt-out extension to your browser.

Google Analytics Opt-out Browser Add-on

How to prevent and/or delete cookies
Most internet browsers are initially set to automatically accept cookies. You can change your settings to block cookies or to alert you when cookies are being sent to your device. You can also choose to delete all the cookies stored on your device. 

How you delete cookies or modify your browser settings is stated in the instructions to your browser or the help function which most browsers are equipped with. If you use different devices to view and access the website (e.g. your computer, smartphone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

Note that if you disable the cookies that we use, this may impact your experience while on the website. For example, you may not be able to visit all parts of the website, and some parts of the website may not function correctly.

If you do not want us to use any cookies on your device please change the settings for cookies as set out above.

Changes in the cookie policy and questions
This policy may be amended from time to time.
This cookie policy was last updated on May 25, 2018.

- Privacy Notice to Representatives of Existing Customers

- Privacy Notice to Representatives of Existing Suppliers