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Base Order Administrator

An exciting opportunity to work at Huddersfield AxFlow. 

DEPARTMENT: Huddersfield Sales

LOCATION: Axflow Huddersfield

REPORTS TO:Huddersfield Base Manager

JOB PURPOSE

           

  • Responsibility for ensuring all customer orders are processed in a timely manner & to update customer expectations.
  • Responsibility for ensuring all purchase orders are placed & progressed in a timely manner to ensure the customer expectation is met.
  • Responsibility for following up repair quotes (0.01) to maximise order intake
  • Responsibility for administering all goods received in and out.
  • Assisting the Base Manager with ad hoc administration duties as and where needed.

 PRINCIPLE ACCOUNTABILITIES:

 

  • To progress all customer quotes for repairs, to receive an order or return the pump
  • To process all customer orders received in a timely manner & monitor the order book to ensure all orders are despatched in accordance with customer expectations.
  • To place all relevant purchase orders & progress to ensure delivery timescales are met.
  • To record & allocate all fulfilled purchase orders to the relevant job
  • To ensure all despatched goods are included in the daily invoice run to expedite payment from the customer.
  • Record all after sales issues & chase to ensure they are resolved.
  • To answer all telephone calls, act as receptionist & coordinate incoming & outgoing post.
  • Any other relevant & reasonable duties that may be requested by the Base Manager.

KNOWLEDGE, SKILLS & EXPERIENCE NECCESSARY:-

 

  • Experienced office administrator
  • Computer literate with basic Excel & good working knowledge of Word
  • Confident user of Management Information System (Microsoft Dynamics an advantage but not essential)

CORE COMPETENCIES:-

 

  • Ownership and responsibility
  • Energetic, committed, enthusiastic, hands on approach
  • Ability to plan, organise & meet deadlines
  • Good communication skills
  • Accuracy & Attention to detail

 

 

 

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