Story from AxFlow Italy - At their service
The AxFlow concept of “fluidity.nonstop” means adding value for customers along the value chain. For AxFlow in Italy, the UK and France, this increasingly means going beyond traditional distribution to provide engineering expertise, as well as repair and maintenance services.
It’s an approach that demands high flexibility and creativity to design tailored solutions.
AT THEIR SERVICE
The Free University of Bozen-Bolzano in Northern Italy initiated a research project on flood prevention. In order to simulate streams and river flows, it needed a supplier for a bespoke laboratory water feed system. The university contacted AxFlow group’s Italian subsidiary for assistance. Since 2018, AxFlow Italy had acquired three service businesses with the intention of offering a broader range of solutions to customers beyond equipment supply. The flood prevention project inquiry put the new service capability to the test. “The project was special for us because we generally don’t do complete installations inside a building, and certainly not in an academic research environment with very high demands on specifications and testing,” says Gabriele Tanzi Mira, Managing Director at AxFlow Italy. For a company with its roots in systems and component distribution, taking on an entire engineering project was completely new. Indeed, AxFlow Italy delivered the whole project apart from the electrical supply. “We put everything together – control panel, control system, regulation and pumps. Our local service organisations in Bolzano and Bologna set up the system and performed the testing,” Gabriele says.
Going forward, he sees service as an indispensable part of AxFlow Italy’s portfolio. “We need to differentiate our offering from standard distributors and small local distributors,” he explains. “We sell equipment to highly advanced customers in Europe, so we need to add value to that. That means technical know-how, bespoke and engineered solutions as well as after-sales services in repair, maintenance and installation.”
(A sinistra Guillaume Chanay, Managing Director di AxFlow Francia; a destra Gabriele Tanzi-Mira, managing Director di AxFlow Italia)
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