FAQs
General Company & Capability FAQs
What industries does AxFlow serve?
AxFlow supports a broad range of sectors including chemical processing, oil & gas, water & wastewater, food & beverage, pharmaceuticals, energy, marine, pulp & paper, and general manufacturing.
Do you only supply pumps, or full process systems?
AxFlow supplies pumps, mixers, valves, dosing equipment, instrumentation, and full engineered systems including skids and turnkey packages. We also provide design support, installation, commissioning, and aftermarket service.
How do I know which pump is right for my application?
Our technical team assesses fluid properties, temperature, pressure, NPSH, viscosity, solids content, flow requirements, and environmental conditions before recommending the correct pump technology and materials.
Technical & Application FAQs
What information do you need to size a pump?
Typically: flow rate, pressure/head, fluid viscosity, specific gravity, solids content, temperature, chemical compatibility, system layout, duty cycle, and any special certifications needed (ATEX, hygienic, API, etc.).
Do you offer ATEX-rated pumping solutions?
Yes. AxFlow supplies a wide range of ATEX-compliant pumps and systems for hazardous areas, including air-operated diaphragm pumps, mag-drive pumps, gear pumps, progressive cavity pumps, and more.
Can you supply hygienic pumps for food, beverage, and pharma?
Yes. We offer EHEDG- and 3-A-compliant technologies and hygienic designs including centrifugal, lobe, twin-screw, peristaltic, and diaphragm pumps.
What pump technologies does AxFlow supply?
Centrifugal, AODD, gear, vane, progressive cavity, twin-screw, lobe, peristaltic, metering/dosing pumps, magnetic drive pumps, slurry pumps, and custom-engineered packages.
Do you support corrosive, abrasive, or high-temperature fluids?
Yes. We offer pumps in high-alloy metals, fluoropolymers, engineered plastics, ceramics, and other specialty materials for acids, solvents, slurries, thermal oils, and challenging process media.
Can AxFlow help with system troubleshooting?
Absolutely. We diagnose cavitation, vibration, NPSH issues, dry-running damage, seal failures, and performance deviations, then recommend corrective action.
Service & Support FAQs
Do you offer repairs and maintenance?
Yes. AxFlow provides in-house and on-site repairs, condition monitoring, laser alignment, seal replacement, rebuilds, and preventative maintenance programs.
Can AxFlow reverse-engineer or upgrade old equipment?
Yes. We can refurbish pumps, improve materials, upgrade sealing systems, and replace obsolete models with modern equivalents.
Do you stock pumps and spare parts?
Yes. AxFlow maintains a wide stock of pumps, spares, diaphragms, seals, and accessories for fast delivery.
Do you provide installation and commissioning?
Yes. Our engineers can install, commission, and performance-test systems to ensure correct operation from day one.
Commercial FAQs
Can you handle custom or one-off system builds?
Yes. AxFlow regularly designs and assembles bespoke pump skids, dosing systems, chemical injection packages, and turnkey process modules.
Do you provide documentation and certification?
We supply all necessary compliance documentation, including ATEX, FDA/EC materials, pressure vessel approvals, FAT/SAT reports, welding certifications, drawings, manuals, and maintenance guides.
What is the typical lead time for pump supply?
Lead times vary by manufacturer and build complexity, but we hold many models and spares in stock for immediate dispatch. Custom-engineered systems have project-specific schedules.
Can AxFlow help reduce lifecycle cost?
Yes—through energy-efficient pump selection, variable-speed control strategies, material upgrades, predictive maintenance, and system optimisation.
Customer Support FAQs
How do I get a quote?
Contact your local AxFlow branch or submit an enquiry with as much application detail as possible. Our engineers will provide a technical recommendation and quotation.
Do you offer training?
Yes. AxFlow can provide operator training, maintenance instruction, and product-specific workshops tailored to your equipment.
