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Technical Support Engineer (External)

JOB TITLE: Technical Support Engineer (External)

LOCATION: South of England and Wales

REPORTS TO: Technical Support Manager



  • Responsibility for selling projects/service/technical products of the company.
  • Responsibility for implementing projects/service/technical products of the company.
  • Responsibility to support and increase the existing customer base within the region.


  • Provide technical support across the AxFlow bases nationally, but predominantly within the South of England.
  • Carry out site surveys to support the AxFlow bases nationally, but predominantly within the South of England.
  • Work with the Team to provide cost estimates for equipment & labour, and where necessary prepare presentations and quotations
  • To offer hands-on technical support during customer shutdowns.
  • To be able to demonstrate combined technical knowledge with good interpersonal skills in order to understand customer and internal requirements and offer technical solutions.
  • Produce quotations for project-based works.
  • Obtain profitable orders for Project based works and general works within the defined market sectors (Power, Water, Utilities, Land Drainage, Ports, Quarries, Poultry Processing).
  • Survey your whole customer list and develop ‘action accounts’ and business plans for growth.
  • Manage your sales accounts to maximise opportunities to grow the AxFlow business
  • Identify large potential new accounts as ’target accounts’ and carry out sales activity supported by AxFlow publicity and marketing.
  • To have sufficient confidence when making technical sales presentations.
  • To keep updating their records of visits/activities, using the latest company systems.
  • Continued Market Research regarding all aspects of company business.


  • Experience in mechanical engineering, some knowledge of electrical engineering would be an advantage.
  • Broad Technical understanding of Engineering
  • Practical ability to install/fault find/service equipment.
  • Computer literate with good working knowledge of MS Office
  • Excellent time keeping and planning ability.
  • Able to communicate and build relationships professionally at all levels.
  • An aptitude for selling.
  • To be competent in making appointments.
  • Self-motivated and able to work on own initiative.
  • To be a team player


  • Ownership and responsibility
  • Energetic, committed, enthusiastic, hands on approach
  • Reliable and flexible
  • Ability to plan, organise & meet deadlines
  • Good communication skills
  • Accuracy & Attention to detail
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