Technical Support Engineer (External)

LOCATION: South of England and Wales

REPORTS TO: Technical Support Manager

Responsibility for selling projects/service/technical products of the company.
Responsibility for implementing projects/service/technical products of the company.
Responsibility to support and increase the existing customer base within the region.

Provide technical support across the AxFlow bases nationally, but predominantly within the South of England.
Carry out site surveys to support the AxFlow bases nationally, but predominantly within the South of England.
Work with the Team to provide cost estimates for equipment & labour, and where necessary prepare presentations and quotations
To offer hands-on technical support during customer shutdowns.
To be able to demonstrate combined technical knowledge with good interpersonal skills in order to understand customer and internal requirements and offer technical solutions.
Produce quotations for project-based works.
Obtain profitable orders for Project based works and general works within the defined market sectors (Power, Water, Utilities, Land Drainage, Ports, Quarries, Poultry Processing).
Survey your whole customer list and develop ‘action accounts’ and business plans for growth.
Manage your sales accounts to maximise opportunities to grow the AxFlow business
Identify large potential new accounts as ’target accounts’ and carry out sales activity supported by AxFlow publicity and marketing.
To have sufficient confidence when making technical sales presentations.
To keep updating their records of visits/activities, using the latest company systems.
Continued Market Research regarding all aspects of company business.

Experience in mechanical engineering, some knowledge of electrical engineering would be an advantage.
Broad Technical understanding of Engineering
Practical ability to install/fault find/service equipment.
Computer literate with good working knowledge of MS Office